Responsible Gaming
at basa99

1 Our Commitment to Responsible Gaming

basa99 believes that gambling should always be an enjoyable, voluntary form of entertainment — never a source of financial hardship, anxiety, or harm. As Bangladesh's leading online sportsbook and casino platform, we recognise that we have a meaningful responsibility to the players who trust us with their time and money.

Our responsible gaming programme is built on four core pillars: prevention, which means equipping players with tools and knowledge before problems develop; early intervention, which involves monitoring for patterns that may signal harmful behaviour; support, which ensures that anyone who needs help can access it quickly and without stigma; and protection, which places strict safeguards around vulnerable groups including minors.

basa99 staff involved in customer interaction receive regular training in responsible gaming principles. This includes recognising the behavioural indicators of problem gambling, responding to at-risk players with sensitivity and appropriate referrals, and applying player protection tools swiftly when requested.

We are committed to continuous improvement in this area. We regularly review our responsible gaming policies, update our player-protection tools, and monitor industry best practices to ensure that basa99 remains a safe and reliable platform for all Bangladeshi players who choose to bet and play with us.

2 Age Restriction — 18+ Only

basa99 strictly prohibits access to its platform by anyone under the age of 18. This is a non-negotiable rule that applies to all forms of activity on basa99, including sports betting on BPL, IPL, T20 World Cup, and football matches, as well as all casino games, live dealer tables, and slot machines.

Why We Enforce the 18+ Rule

Young people are particularly vulnerable to the potential harms of gambling. Exposure to betting at an early age is associated with a significantly higher lifetime risk of developing problem gambling behaviours. basa99 is designed exclusively for adults aged 18 and above who can make fully informed decisions about recreational gambling within their means.

How We Verify Age

All new basa99 accounts are subject to a Know Your Customer (KYC) verification process. To complete verification, players must submit a valid government-issued identity document confirming their age and identity. Accepted documents include:

• Bangladesh National ID Card (NID) — the primary accepted document for Bangladeshi players;
• Valid passport — accepted for both Bangladeshi and international players;
• Driver's licence — accepted where it confirms date of birth.

Accounts where age cannot be verified, or where there is reasonable suspicion that the account holder may be under 18, will be suspended pending further verification. Any winnings accumulated during an unverified period may be withheld pending successful age confirmation.

3 Self-Exclusion

Self-exclusion is one of the most powerful tools basa99 offers. It allows you to voluntarily suspend your account for a defined period or permanently, preventing all access to betting and gaming activity during that time. Self-exclusion is available to any basa99 account holder at any time, for any reason — no explanation is required.

Available Self-Exclusion Periods

How to Activate Self-Exclusion

• 1
  Log in to your basa99 account

  Navigate to your account settings using the menu in the top-right corner of the platform.
• 2
  Open the Responsible Gaming section

  Find the "Responsible Gaming" or "Player Safety" panel within your account settings.
• 3
  Select Self-Exclusion and choose your period

  Pick the exclusion duration that best matches your needs. Read the confirmation notice carefully.
• 4
  Confirm your exclusion request

  Once confirmed, your account will be suspended immediately. You will receive a confirmation email to your registered address.
• 5
  Contact support if needed

  If you are unable to access your account settings, contact our support team directly at [email protected] and a member of our team will apply the exclusion manually within minutes.

4 Deposit Limits

Setting a deposit limit is a straightforward and effective way to keep your gambling spend within a budget you are comfortable with. basa99 supports deposit limits across all accepted payment methods, including bKash, Nagad, Rocket, Upay, and DBBL bank transfer.

Types of Deposit Limits

• Daily deposit limit: The maximum total you can deposit across all payment methods within any single calendar day (Bangladesh Standard Time, UTC+6);
• Weekly deposit limit: The maximum total you can deposit within any rolling 7-day period;
• Monthly deposit limit: The maximum total you can deposit within any calendar month.

How Limits Are Applied

You can set deposit limits at any time through your account's Responsible Gaming panel. When you reduce a deposit limit, the new lower limit takes effect immediately. When you wish to increase a limit, a mandatory 7-day cooling-off period applies before the increase becomes active — this prevents impulsive decisions from overriding protective settings in the heat of the moment.

basa99 will never prompt you to increase your deposit limits. Limit-increase requests must always be initiated by you through your account settings, and the 7-day delay is applied automatically regardless of the amount of the proposed increase.

5 Time-Out Feature

The time-out feature is designed for players who feel they need a short break from gambling without committing to a full self-exclusion period. A time-out temporarily suspends your basa99 account for a set duration, during which no deposits, bets, or logins are possible.

Available Time-Out Durations

• 24 hours — a quick reset after a difficult session;
• 3 days — a short break to regain perspective;
• 1 week — a structured pause suitable for players who want a full calendar week away;
• 2 weeks — a more substantial break following a period of heavy play;
• 4 weeks (1 month) — the maximum time-out period before the option transitions to formal self-exclusion.

Time-Out vs Self-Exclusion

The key distinction between a time-out and self-exclusion is intent and duration. A time-out is a temporary, reversible break for players who want structured breathing room. Self-exclusion is a firmer, longer-term commitment for players who recognise that gambling is becoming or has become harmful. Both tools are equally valid and basa99 will never discourage a player from using either option.

If your time-out expires and you still feel unready to return to gambling, we strongly encourage you to activate a longer time-out or proceed to a formal self-exclusion period. Our support team can assist you in selecting the right tool for your situation.

6 Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income level, or experience. It often develops gradually, and many players do not recognise the signs until gambling has already begun to affect their finances, relationships, or mental health. basa99 encourages all players to review the indicators below honestly and regularly.

Common Warning Signs

If you recognise three or more of these signs in your own behaviour, we strongly encourage you to take immediate action — either by using basa99's built-in responsible gaming tools or by seeking professional support. You do not need to wait until things feel out of control. Acting early leads to significantly better outcomes.

7 Getting Help

If you believe that gambling is negatively affecting your life or the life of someone close to you, there are several avenues for immediate support. basa99 strongly endorses seeking help early, and our support team will always assist you in taking protective action on your account promptly.

External Support Organisations

In addition to basa99's internal support team, the following types of external organisations offer confidential guidance and counselling for problem gambling. We encourage you to seek support from mental health professionals, community counselling centres, and addiction helplines available in Bangladesh:

• National Mental Health Helpline (Bangladesh): Contact the National Mental Health Institute (NIMH) in Dhaka for professional counselling and referral services;
• Kaan Pete Roi: Bangladesh's emotional support and mental health helpline, available for confidential conversations about gambling-related stress and anxiety;
• Local counselling centres in Dhaka, Chittagong, Sylhet, and Khulna: Many district hospitals and community health centres offer addiction counselling services. Contact your nearest Upazila Health Complex for a referral;
• Gamblers Anonymous principles: The 12-step programme model used by Gamblers Anonymous worldwide is also practised by various community support groups in Bangladesh. Ask a community health worker about local group meetings.

8 Parental Controls

If you share a device — computer, smartphone, or tablet — with children or young people in your household, it is important to take steps to prevent them from accessing basa99 or any other gambling platform. basa99 strongly recommends the following practices for parents and guardians.

Recommended Steps for Parents and Guardians

• Use device-level parental controls: Both Android and iOS devices offer built-in parental control features that can block access to gambling websites and apps. Enable these through your device's Settings menu under "Screen Time" (iOS) or "Digital Wellbeing & Parental Controls" (Android).
• Install internet filtering software: Applications such as Net Nanny, Qustodio, or similar tools allow parents to block entire categories of websites including online gambling, across all browsers on a shared device.
• Keep your account credentials private: Never share your basa99 username or password with anyone, including family members. Store passwords securely using a password manager and enable two-factor authentication on your account.
• Log out after every session: Always log out of your basa99 account when you finish a session, especially on shared or family devices. Do not allow browsers to save your login credentials on devices accessible to children.
• Have open conversations: Talk to children and young people in your care about the risks of gambling. Education and open dialogue are among the most effective protective factors against underage gambling behaviour.

Reporting Underage Access

If you suspect that a minor has accessed basa99 — whether through your account or independently — please contact our support team immediately at [email protected]. We will investigate promptly, suspend the relevant account, and take all steps necessary to prevent further access. The safety of young people is an absolute priority for basa99.